Privacy Policy

1. Information Collection & Orders

When you place an order with the Nepsal app or website, we need to collect certain information to be able to process your order. What we need varies depending on the items you have ordered, and the checkout details you provide.

All sensitive communication is transmitted to us via an SSL encrypted server. This information forms part of a permanent record of your dealings with Nepsal app and website.

When you email or call our support team, we may ask for specific verification to locate your records and resolve questions quickly and accurately.

2. What Information We Hold

These include:

• Details you provide on registration forms, digital checkouts, or during customer support interactions.
• Information necessary to deliver goods, verify addresses, and confirm successful deliveries across Nepal.
• Details received from verified digital payment gateways (eSewa, Khalti, IME Pay, banks) and security validation systems.

3. How We Use Your Information

You agree that Nepsal may use this centrally held information:

• To process orders and fulfill doorstep delivery across Nepal.
• To notify you about order dispatch, tracking milestones, and status changes.
• To prevent and detect fraud or unauthorized transactions.
• To verify identity and comply with relevant commerce regulations in Nepal.
• For internal research with the objective of improving our delivery speed and service quality.

4. Confidentiality & Third Parties

The information we hold about you is confidential. We will only disclose it outside Nepsal when:

• You provide us with explicit consent.
• It is needed by trusted delivery couriers and payment settlement gateways solely to fulfill your order.
• Required by the lawful orders of courts or regulatory bodies in Nepal.

5. Cookies & Session Storage

This website uses cookies and local session tokens to remember your shopping cart items, keep you signed in, and enhance user experience. You can manage or disable cookies via your browser settings at any time.

6. Protecting Your Privacy

We deploy robust electronic, managerial, and physical security measures to safeguard your personal data. If you have questions regarding data retention or wish to exercise your data rights, please contact our Data Officer at hello@nepsal.app.